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Customer Service » Services & Policies

We are always available to our customers. You are very important to us. You’re not just a number. It is very important to us that you are delighted with your purchases. Hopefully you never receive anything damaged. If your purchases are delivered to you damaged, please contact the shop. We will respond to you within 72 hours and resolve this immediately and ship you another item, and/or refund you.


One-of-a-kind products

Because every single piece is one-of-a-kind; the item you see may vary slightly from your special purchase. We promise you that it is made from the exact same hand selected ingredients of the item in the picture.


Wear and tear

Regular wear and tear is not covered under returns. Worn out jewelry or damage from neglect are non refundable. If you wear out a piece of winnie & belle jewelry because you wear it everyday and love the piece, it can be recreated with a loyalty thank you discount of 15% for that specific piece only. See more about our Returns Policy here.

Gift wrap

All items shipped are wrapped in pretty tissue and sealed with a cute winnie & belle sticker. There is a $6.00 per gift charge for special occasion wrap. We have a huge selections of wrap for Christmas, Hanukkah, Kwanzaa, Birthday (all ages), Weddings, Graduations, Bar & Bat Mitzvahs, Anniversaries, Baptisms, Confirmations, and Sweet 16. We offer free special occasion wrap for any items over $100.00.